Contents

 

Management Class for Learners is a free self-directed study support resource along with Chat Lines, Discussion Forums and Wikis and Learner Support units, designed for business, management, IT, English Language, and Research students and instructors intending to enhance their managerial or professional knowledge, understanding, skills and competence by open learning.

Apart from the web-based learning material, such as our adapted versions Wikipedia, on 'public domain' - used for a seamless integration of the modules to a Business or Management curriculum, we have also found other web sources and our own or the material created or 'acquired' from our colleagues.

Whilst we unable to accept any responsibility for the accuracy, views or opinions expressed in any of the third party material featured on our sites, please feel free to use it, and let us know if you do not find what you need or have any problems in accessing any of the relevant links on our pages.

In keeping with the ethos of the Internet, we respect the copyrights of the original owners/authors of the sites or material we have used, we also expect our users to respect our copyright and all the third party intellectual property rights when using any material found on Management Class or Finntrack sites.

For further details on all our web-based resources go here.

 

 

Check the availability and buy your books from our Bookshop. Contact us here Online Business School  for the delivery and management of your own existing or the customised versions of our programmes for in-class or global distance learning. For further information see also Curriculum and Learning Contents Education and Consultancy Learning Material and Environment Terms and Conditions Privacy Policy   The Bookshop Today's Videos Playlist   Loading

Rationale Learning Objectives and Outcomes Teaching and Learning Resources An Overview of Business Ethics Ethical Issues in Business Applying Moral Philosophies to Business Ethics Social Responsibility A Framework for Understanding Ethical Decision Making in Business Organisational Culture and Ethical Decision Making Organisational Relationships and Conflicts in Ethical Decision Making Development of an Effective Ethics Program Business Ethics in a Global Economy Business Ethics and Organisational Performance   Case Studies China Germany India UK     Learner Support Career Direction Graduate Services International Student Services Study Abroad Management of Learning Online Libraries Study Skills   Related Workshops Strategios   Recommended Text Resources Assignments, Assessments Assessment Regulations   Learning Centres Economics Centre Education, Staff Development and Teacher Training Centre Entrepreneur Centre Financial Centre Foundation Study Centre Higher Qualifications Centre HR Centre IT Centre Language Centre Management and Leadership Development Centre Management Centre Marketing Centre MBA Centre Postgraduate Centre Research Centre Undergraduate Centre

 

 

Business Ethics

 

 

 

Rationale

Business Ethics is a form of the art of applied ethics that examines ethical rules and principles within a commercial context, the various moral or ethical problems that can arise in a business setting, and any special duties or obligations that apply to persons who are engaged in commerce.

In the increasingly conscience-focused marketplaces of the 21st century, the demand for more ethical business processes and actions (known as ethicism) is increasing.[1] Simultaneously, pressure is applied on industry to improve business ethics through new public initiatives and laws (e.g. higher UK road tax for higher-emission vehicles).[2]

Business ethics can be both a normative and a descriptive discipline. As a corporate practice and a career specialisation, the field is primarily normative. In academia descriptive approaches are also taken. The range and quantity of business ethical issues reflects the degree to which business is perceived to be at odds with non-economic social values. Historically, interest in business ethics accelerated dramatically during the 1980s and 1990s, both within major corporations and within academia. For example, today most major corporate websites lay emphasis on commitment to promoting non-economic social values under a variety of headings (e.g. ethics codes, social responsibility charters). In some cases, corporations have redefined their core values in the light of business ethical considerations (e.g. BP's "beyond petroleum" environmental tilt).

 

 

Overview of issues in business ethics General business ethics Professional ethics Ethics of accounting information Ethics of human resource management Ethics of sales and marketing Ethics of production Ethics of intellectual property, knowledge and skills International business ethics and ethics of economic systems International business ethics Ethics of economic systems Theoretical issues in business ethics Conflicting interests Ethical issues and approaches Business ethics in the field Corporate ethics policies Ethics officers Religious views on business ethics Related disciplines Notes   See also Bribery Business law Corporate behaviour Corporate crime Corporate social responsibility Corruption Ethicism Ethics Ethical code Fiduciary List of business ethics, political economy, and philosophy of business topics Management Political economy References   External links Business Ethics in Knowledge@Wharton, the Wharton School's online business journal. Business ethics section from the website of the Markkula Center for Applied Ethics Economics and Economic Justice in the Stanford Encyclopedia of Philosophy Commerce with a conscience. Dame Anita Roddick The Conference Board Ethics Program Baylor University's Hankamer School of Business Annual Business Ethics Forum Approaches to Ethical Decision Making A Framework for Ethical Decision Making

Ethics Theoretical Meta-ethics Consequentialism / Deontology / Virtue ethics Ethics of care Good and evil | Morality Applied Medical ethics / Bioethics Business ethics Environmental ethics Human rights / Animal rights Legal ethics Media ethics / Marketing ethics Ethics of war Core issues Justice / Value Right / Duty / Virtue Equality / Freedom / Trust Free will Key thinkers Aristotle / Confucius Aquinas / Hume / Kant / Bentham / Mill / Nietzsche Hare / Rawls / MacIntyre / Singer / Gilligan Lists List of ethics topics List of ethicists

 

 

 

 

Learning Objectives and Outcomes

This is a non-taught unit designed for self-directed study by those intending to enhance their professional or managerial competence, knowledge, understanding, and skills in business.

Knowledge

After completing the course, student will understand

Knowledge

1. The perspectives and principles of business ethics

2. The concepts of corporate responsibility, corporate citizenship and corporate governance

3. Approaches to ethical decision making

4. A framework for ethical decision making

5. The differences in business ethics in a global economy

6. The ethics and values in international business

 

Skills

After completing the course, student will be able to

1. Apply moral philosophies to business ethics

2. Resolve conflicts in ethical decision making

 

 

Today's Videos

 

• Connect with us on http://www.youtube.com/finntrack
• Google's Playlists

 

 

Teaching and Learning Resources

• Learning Environment
• Learning Contents
• Teaching Strategies

 

Click on titles

 

An Overview of Business Ethics

Tutorials

• An Overview of Business Ethics

 

Readings

What are "Ethics" and what is the nature of the problem? Overview of Ethics and Business Greeks and Ethics Cicero and Ethics Religion and ethical mores To be Machiavellian Utilitarianism Kantian Duty Egoism and Altruism The Absolute-Relative Puzzle Mackie - Elements of a Practical Morality Ethics and Justice (John Rawls) UN Declaration - Human Rights Adam Smith & G. Gekko Esq. Capitalism, the Entrepreneur and the Invisible Hand? Issues of Corporate Governance The Stakeholder Debate Slides on Corporate Governance The Virtuous, Learning Company? Messages of ethical investment. Presentation of Self in Everyday Life Maslow, Management and Virtue Group-Think and Moral Behaviour Employment and Welfare Morality Ethics and union-management relations Case situations: Bhopal, Piper Alpha, Whistleblowers Overhead Transparencies on Company Law Centre for Applied Ethics - Univ. British Columbia The International Compliance Association Ethics and Business - Bibliography Ethics on the WWW

 

 

 

Ethical Issues in Business

Tutorials

• Ethical Issues in Business

 

Readings

• Articles & Publications
• Perspectives on business ethics and values
• Ethical issues in business
• Ethical issues and examples

 

 

 

 

 

Applying Moral Philosophies to Business Ethics

Tutorials

• Applying Moral Philosophies to Business Ethics

 

Readings

• Ethical theories and how to use them
• Values and heuristics

 

Ethics (via Latin ethica from the Ancient Greek ἠθική [φιλοσοφία] "moral philosophy", from the adjective of ἤθος ēthos "custom, habit"), a major branch of philosophy, is the study of values and customs of a person or group. It covers the analysis and employment of concepts such as right and wrong, good and evil, and responsibility. It is divided into three primary areas: meta-ethics (the study of the concept of ethics), normative ethics (the study of how to determine ethical values), and applied ethics (the study of the use of ethical values).

 

 

 

 

• Meta-ethics
• Normative ethics
• Descriptive ethics
• Applied ethics
  • Specific questions
  • Ethics in politics and economics
  • Environmental ethics
  • Ethics in the professions
    • Ethics in health care
    • Ethics in psychology
  • Legal ethics
    • Choices vs. consequences

 

See also

• Aristotelianism
• Dessek
• Empathy
• Ethicism
• Moral absolutism
  • Consequentialism
    • Utilitarianism
  • Deontology
    • Categorical imperative
  • Divine command ethics
  • Universal prescriptivism
  • Virtue ethics
• Prima Facie ethics (See W. D. Ross)
• Ethical relativism
  • Situational ethics
  • Ethical subjectivism
• Ethical nihilism
• Ethical skepticism
• Global ethics
• Liberal humanist ethics
  • (Secular) Humanist ethics
    • International Humanist and Ethical Union
  • Religious humanist ethics
• Altruism (ethical doctrine)
• Altruism in animals
• Ethical egoism
  • Objectivist ethics
• Social contracts
• Evolutionary ethics
• Bioethics
• Goodness and value theory
• Human rights
• Is-ought problem
• Kohlberg's stages of moral development
• List of ethicists
• List of ethics topics
• Meta-ethics
• Morality
• Naturalistic fallacy
• Perfection ("Moral perfection")
• The Golden Rule
• Principlism
• Further reading

 

External links

• Association of College Honor Societies (ACHS) resource on bioethical model developed by Omar Ha-Redeye
• Kritikos: journal of postmodern cultural sound, text and image
• Ethics and the Modern Professions: Autonomy, Social Institutions, and Potential Futures (Includes Syllabus) on SSRN
• Ethics Updates Resources and updates on popular and professional ethics literature maintained by Lawrence Hinman
• Moral Philosophy Research and Economics Public service publication on moral philosophy research
• [1] "Towards a democratic liberatory ethics" by Takis Fotopoulos, Democracy & Nature, Vol.8, no.3, 2002.
• Bioethics in Colombia
• rsrevision.com UK website with summaries and criticisms on:
  • Kant
  • Utilitarianism
  • Natural Law
  • Virtue Ethics
  • Situation Ethics
• C. D. Broad, Five Types of Ethical Theory (New York: Harcourt, Brace and Co., 1930).
• James Cornman, "Chapter Six: The Problem of Justifying an Ethical Standard," in Philosophical Problems and Arguments
• William Frankena, Ethics, 2d ed., 1973.
• W. D. Ross, The Right and the Good (1930)
• The Josephson Institute of Ethics
• An Introduction to Ethics by Paul Newall, aimed at beginners.
• Brute Ethics an animal ethics encyclopedia.
• What is right? What is wrong? An article in Hindi about the evolution of the concept of right and wrong, at geeta-kavita.com.
• Stanford Encyclopedia of Philosophy
  • Ancient Ethics
  • Environmental Ethics
  • Feminist Ethics
  • Natural Law Tradition in Ethics
  • Virtue Ethics
• Ética y Filosofía Política | In Revista Observaciones Filosóficas | In spanish
• Students Against Rice Eaters — an online video about student ethics.

 

 

 

Social Responsibility

Tutorials

• Social Responsibility

 

Readings

• Corporate responsibility, corporate citizenship and corporate governance

 

Social Responsibility is a doctrine that claims that an entity whether it is state, government, corporation, organization or individual has a responsibility to society. Among these entities, activist groups and local communities can also be associated with social responsibility, not only business or governmental entities. This responsibility can be "negative," in that it is a responsibility to refrain from acting (resistance stance) or it can be "positive," meaning there is a responsibility to act(proactive stance).

There is a large inequality in the means and roles of different entities to fulfil their claimed responsibility. This would imply the different entities have different responsibilities, insomuch as states should ensure the civil rights of their citizens, that corporations should respect and encourage the human rights of their employees and that citizens should abide with written laws. But social responsibility can mean more than these examples. Many NGOs accept that their role and the responsibility of their members as citizens is to help improve society by taking a proactive stance in their societal roles. It can also imply that corporations have an implicit obligation to give back to society (such as is claimed as part of corporate social responsibility and/or stakeholder theory).

Social responsibility is voluntary; it is about going above and beyond what is called for by the law(legal responsibility). It involves an idea that it is better to be proactive toward a problem rather than reactive to a problem. Social responsibility means eliminating corrupt, irresponsible or unethical behaviour that might bring harm to the community, its people, or the environment before the behaviour happens.

 

 

• Human responsibility
• Environmental responsibility
• Criticism of the doctrine of positive responsibility
• Some one liners on social responsibility
• References

 

See also

• Corporate Social Responsibility
• Impact maximization
• Social enterprise
• Social entrepreneurship
• Socially responsible investing

 

External links

Some groups of professionals have defined their own intrinsic social responsibilities. Here are some examples:

• csr-news.net
• Social Responsibility Summary
• Physicians for Social Responsibility
• interrupcion* - A community of organizations and individuals working together to promote social responsibility in all sectors of society.
• Computer Professionals for Social Responsibility
• Business for Social Responsibility
• Artists for Social Responsibility
• American Engineers for Social Responsibility
• Institute for Social Responsibility
• National Association of Socially Responsible Organizations
• International Business Leaders Forum - a not-for-profit organisation which promotes responsible business

 

 

 

A Framework for Understanding Ethical Decision Making in Business

Tutorials

• A Framework for Understanding Ethical Decision Making in Business

 

Readings

In the context of decision making, your ethics are your personal standards of right and wrong. They are your basis for making ethically sensitive decisions.

 

Approaches to Ethical Decision Making A Framework for Ethical Decision Making

 

 

 

• Ethics vs. Morals
• Development of Ethical Decision-making
  • Preconventional
  • Conventional
  • Post-Conventional
• Ethical Decision-making in Eastern Religions
  • Trust relationships
  • Consistent description
  • Descalating
  • Avoiding right vs. wrong
  • Right versus right
  • An environment or context
• Touchstones for Ethical Decisions
  • Organisational or Group Codes
  • Family Influences
  • Castes
  • Political Parties
    • Commonalities
    • Seeking safety
    • Right to thrive
  • Why we need tribes and villages
• References

 

See also

• Business ethics
• Ethical code
• List of ethics topics

 

External links

• Greater Good magazine examines how ethics play into every day decision making

 

 

Organisational Culture and Ethical Decision Making

Tutorials

• Organisational Culture and Ethical Decision Making

 

Readings

• Sustainability and the responsible organisation
• Challenge, codes and compacts

 

Organisational Culture, or Corporate Culture, comprises the attitudes, experiences, beliefs and values of an organization.

 

 

It has been defined as "the specific collection of values and norms that are shared by people and groups in an organization and that control the way they interact with each other and with stakeholders outside the organization. Organisational values are beliefs and ideas about what kinds of goals members of an organization should pursue and ideas about the appropriate kinds or standards of behaviour organisational members should use to achieve these goals. From organisational values develop organisational norms, guidelines or expectations that prescribe appropriate kinds of behaviour by employees in particular situations and control the behaviour of organisational members towards one another"^[1].

Senior management may try to determine a corporate culture. They may wish to impose corporate values and standards of behaviour that specifically reflect the objectives of the organization. In addition, there will also be an extant internal culture within the workforce.

Work-groups within the organization have their own behavioural quirks and interactions which, to an extent, affect the whole system. Task culture can be imported. For example, computer technicians will have expertise, language and behaviours gained independently of the organization, but their presence can influence the culture of the organization as a whole.

• Strong/Weak cultures
• Classifying organisational culture
  • Hofstede
  • Deal and Kennedy
  • Charles Handy
  • Edgar Schein
• Elements of culture
• Entrepreneurial Organisational Culture
• Critical Views on Organisational Culture
• Measurement Of Organisational Culture
• Figures in organisational culture

 

See also

• Institutional memory
• Organisational climate
• Organisational learning
• Sources

 

 

 

Organisational Relationships and Conflicts in Ethical Decision Making

Tutorials

• Organisational Relationships and Conflicts in Ethical Decision Making

 

Readings

• Personal values in the workplace
• Individuals’ responses to ethical issues
• Whistleblower or witness

 

Social Exclusion relates to the alienation or disenfranchisement of certain people within a society. It is often connected to a person's social class, educational status and living standards and how these might affect their access to various opportunities. It also applies to some degree to the disabled, to racial minorities, women and to the elderly. Anyone who deviates in any perceived way from the norm of a population can become subject to coarse or subtle forms of social exclusion.

“Social exclusion is about the inability of our society to keep all groups and individuals within reach of what we expect as a society...[or] to realise their full potential."Social exclusion in the UK

To be "excluded from society" can take various relative senses, but social exclusion is usually defined as more than a simple economic phenomenon: it also has consequences on the social, symbolic field.

"Women of Pakistani, Bangladeshi and Caribbean descent [in Britain] are doing well in schools but are still being penalised in the workplace...80-89% of 16-year-olds from those ethnic groups wanted to work full-time...but they were up to four times more likely to be jobless." [1]

Philosopher Axel Honneth thus speaks of a "struggle for recognition", which he attempts to theorize through Hegel's philosophy. In this sense, to be socially excluded is to be deprived from social recognition and social value. In the sphere of politics, social recognition is obtained by full citizenship; in the economic sphere (in capitalism) it means being paid enough to be able to participate fully in the life of the community.

The problem of social exclusion is usually tied to the problem of equal opportunity, as some people are more subject to such exclusion than others. Marginalization of certain groups is a problem even in many economically more developed countries, including the United Kingdom (UK) and the United States (US), where the majority of the population enjoys considerable economic and social opportunities..

Since social exclusion may lead to one being deprived of one's citizenship, some authors (Philippe Van Parijs, Jean-Marc Ferry, Alain Caillé, André Gorz) have theorized a guaranteed minimum income which would impede exclusion from citizenship. ^[1]

 

Social inclusion Bibliography   See also Child Poverty Action Group Community development Gross Domestic Product Guaranteed Minimum Income Inclusive Democracy KATARSIS: An EU Research Project Marginalization Marx's theory of alienation Ostracism Poverty Racism Second-class citizen Social alienation Social innovation Social firm Social psychiatry The Globalized City Caste   External links Is the U.S. a Good Model for Reducing Social Exclusion in Europe? Career worries for minority women Black teachers face daily racism The Guardian

 

Conflict management involves implementing strategies to limit the negative aspects of conflict and to increase the positive aspects of conflict at a level equal to or higher than where the conflict is taking place. Furthermore, the aim of conflict management is to enhance learning and group outcomes (effectiveness or performance in organisational setting) (Rahim, 2002, p. 208). It is not concerned with eliminating all conflict or avoiding conflict. Conflict can be valuable to groups and organizations. It has been shown to increase group outcomes when managed properly (e.g. Alper, Tjosvold, & Law, 2000; Bodtker & Jameson, 2001; Rahim & Bonoma, 1979; Khun & Poole, 2000; DeChurch & Marks, 2001).

 

• Definitions
  • Conflict
  • Substantive Vs. Affective
  • Organisational and Interpersonal Conflict
• Conflict Resolution Vs. Conflict Management
• Models of Conflict Management
  • Early Conflict Management Models
  • Khun and Poole’s Model
  • DeChurch and Marks’s Meta-Taxonomy
• “Current” Conflict Management
• How to manage conflict
  • General Suggestions from Rahim's Criteria for Conflict Management (2002)
  • Other suggestions
• International Conflict Management
• Counselling

 

See also

• Conflict resolution
• Conflict atlas
• Conflict style inventory
• References
• Further reading

 

External links

• Conflict Management Articles - A collection of Conflict Management Articles
• Search For Common Ground - One of the world's largest non-government organisations dedicated to conflict resolution
• CUNY Dispute Resolution Consortium- The Dispute Resolution Headquarters in New York City.
• The Johns Hopkins University School of Advanced International Studies (SAIS) Conflict Management Toolkit

 

 

 

Development of an Effective Ethics Program

Tutorials

• Development of an Effective Ethics Program

 

Readings

• Business Roundtable Institute for Corporate Ethics, Book Series in Ethics and Leadership
  • Principles and Practices for a Model Business Ethics Program

 

 

 

 

Business Ethics in a Global Economy

Tutorials

• Business Ethics in a Global Economy

 

Readings

• Ethics and values in international business
• Globalisation and international business

 

The rise of technology has allowed our environment to be characterized as a global one. “The global economy" gave business the ability to market products and services all over the globe. It has also allowed them to develop partnerships and alliances throughout the world, which has become essential for success in today’s business.”^[1] Prior to Globalization, the United States dominated the global economy. In recent years, however, the U.S. share of the global economy has shrunk to approximately 25%. This trend is expected to continue as the economies of many newly industrialized countries continue to grow at a faster rate.

 

 

Advantages Disadvantages The Global Economy Notes and references   See also World economy Globalization   External links "The global economy: organization, governance, and development", by Gary Gereffi "The ABCs of the Global Economy" from Dollars & Sense Magazine   Globalization refers to increasing global connectivity, integration and interdependence in the economic, social, technological, cultural, political, and ecological spheres. Globalization is an umbrella term and is perhaps best understood as a unitary process inclusive of many sub-processes (such as enhanced economic interdependence, increased cultural influence, rapid advances of information technology, and novel governance and geopolitical challenges) that are increasingly binding people and the biosphere more tightly into one global system. There are several definitions and all usually mention the increasing connectivity of economies and ways of life across the world. The Encyclopedia Britannica says that globalization is the "process by which the experience of everyday life ... is becoming standardized around the world." While some scholars and observers of globalization stress convergence of patterns of production and consumption and a resulting homogenization of culture, others stress that globalization has the potential to take many diverse forms.[1] In economics, globalization is the convergence of prices, products, wages, rates of interest and profits towards developed country norms.[2] Globalization of the economy depends on the role of human migration, international trade, movement of capital, and integration of financial markets. The International Monetary Fund notes the growing economic interdependence of countries worldwide through increasing volume and variety of cross-border transactions, free international capital flows, and more rapid and widespread diffusion of technology. Theodore Levitt is usually credited with globalization's first use in an economic context. [3] Trends Historical precedents Measuring globalization Measuring Attitudes to Globalization Pro-globalization (globalism) Anti-globalization

Part of a series on Economic systems Ideologies and Theories Primitive communism Capitalist economy Corporate economy Fascist economy Natural economy Socialist economy Communist economy Sectors and Systems Closed economy Dual economy Gift economy Informal economy Market economy Mixed economy Open economy Participatory economy Planned economy Subsistence economy Underground economy Virtual economy Laissez-faire Related articles Anglo-Saxon economy American School Global economy Hunter-gatherer economy Information economy New industrial economy Palace economy Plantation economy Social market economy Token economy Traditional economy Transition economy Business and Economics Portal

• References
• Further reading

 

See also

• New World Order (conspiracy)
• Anti-globalization
• Borderless Selling
• Californication (song)
• Global empire
• Global citizens movement
• Globalization and disease
• Globalization and health
• Globally Integrated Enterprise
• Global scenario group
• Global justice
• Marketization
• Mundialization
• Neo-medievalism
• New world order
• Offshoring
• Outsourcing
• Planetary Phase of Civilization
• Social innovation
• Social criticism
• Saskia Sassen
• The World Is Flat
• The Global Economy
• World economy
• Westernization
• Walmarting
• Human history
• History of ideas
• Development criticism

 

External links

• Embracing the Challenge of Free Trade: Competing and Prospering in a Global Economy a speech by Federal Reserve
• Global Scenario Group - Qualitative and quantitative scenarios and models of trends of globalization
• Globalisation shakes the world BBC News
• Globalisation Institute
• Globalization: The Long-Run Big Picture by the economist George Reisman
• Global Culture essays on globalization and its impact on global culture
• Great Transition Initiative Alternative scenarios of globalization
• In Defense of Globalization, by Jaqdish Bhaqwati, ISBN 0-19-517025-3
• Why Globalization Works by Martin Wolf, ISBN 0-300-10777-3.
  • Part I: Globalization of Market Systems
  • Part II: Criticism of Market System Globalization
• Index of Globalization
• Globalism/Antiglobalism A survey and a critical analysis
• YaleGlobal Online - An online publication of the Yale Center for the Study of Globalization
• Stanford Encyclopedia of Philosophy
• Scientific American Magazine (April 2006 Issue) Does Globalization Help or Hurt the World's Poor?
• "The ABCs of the Global Economy" from Dollars & Sense Magazine
• Globalization is Good - a documentary by Johan Norberg about the impact of Globalization, and the consequences of its absence.
• "As Jobs Leave America's Shores..."
• How to Judge Globalism by Amartya Sen
• Globalization - Support Program on Integrated Humanities
• The Causes Of Globalization (ResearchIndex)
• interKulti's Globalization Portal
• Making Globalization Work - Listen to Joseph Stiglitz Lecture delivered in Chennai on January 4, 2007
• Democratic World Federalists is a San-Francisco-based civil society organization
• "How Globalization Went Bad," Foreign Policy, January/February 2007
• China, the Terminator of Globalization by Chinese Economist Chen Jing
• Globalization (and the metaphysics of control in a free market world) - a Pinky Show online video.
• Defending Globalization (a mission for the educated and enlightened) - a Pinky Show online video.
• When Corporations Rule the World by David C. Korten
• Bob Sutcliffe papers [[3]]
• Globalization from Below. Lecture given by Luis Macas, Ecuadoran Indigenous Leader and Human Rights Activist.

 

 

Business Ethics and Organisational Performance

Tutorials

• Business Ethics and Organisational Performance

 

Readings

Organisational Performance comprises the actual output or results of an organization as measured against its intended outputs (or goals and objectives).

Specialists in many fields are concerned with organisational performance including strategic planners, operations, finance, legal, and organisational development.

In recent years, many organizations have attempted to manage organisational performance using the balanced scorecard methodology where performance is tracked and measured in multiple dimensions such as:

- financial performance (e.g. shareholder return) - customer service - social responsibility (e.g. corporate citizenship, community outreach) - employee stewardship.

 

 

 

See also

• Management effectiveness
• Performance improvement
• Organisational engineering

 

People involved in research

• Rosabeth Moss Kanter

 

 

 

Case Studies

 

Case 1: Hershey Foods' Conflict with R.E.M.
http://www.imarksweb.net/book/hershey+foods+conflict+with+r+e+m/
http://www.westwoodmusicgroup.com/

Case 2: SPAM Versus the Muppets
http://www.hormel.com/

Case 3: Firestone's Tire Recall
http://www.bridgestone-firestone.com/

Case 4: Sunbeam Corporation and "Chainsaw Al"
http://www.sunbeam.com/

Case 5: Napster: The Debate Over Copyright Infringement
http://www.napster.com/

Case 6: Dow Corning's Breast Implants
http://www.dowcorning.com/

Case 7: Mitsubishi: Sexual Harassment in the Workplace
http://www.mitsubishi.com/

Case 8: Tobacco Under Fire: Advertising a Harmful Product
http://www.philipmorris.com/

Case 9: Ben and Jerry's Homemade: Social Responsibility and Growth
http://www.benjerry.com/

Case 10: The Wreck of the Exxon Valdez
http://www.exxon.com/

Case 11: Archer Daniels Midland Company: The Costs of Price Fixing
http://www.admworld.com/

Case 12: Columbia/HCA Healthcare Corporation
http://www.hcahealthcare.com/Default.htm

Case 13: Microsoft and the U.S. Government
http://www.microsoft.com/
http://www.apple.com/

Case 14: The Straying of Astra USA
http://www.astrazeneca-us.com/default.asp

Case 15: Mattel, Inc.: The Serious Business of Toys
http://www.mattel.com/home/

 

 

Recommended Text

 

Business Ethics Fifth Edition O. C. Ferrell, Colorado State University John Fraedrich, Southern Illinois University, Carbondale Linda Ferrell, University of Wyoming Check the availability and buy your books from our Bookshop.

 

 

Resources

 

 

 

 

 

 

• Complete Guide to Ethics Management
• European Business Ethics Network
• International Business Ethics Institute

 

 

 

 

 

 

Copyright © 2011 Finntrack Ltd

Learning Contents | Terms | Privacy