Contents
Management Class for Learners is a free self-directed study support resource along with Chat Lines, Discussion Forums and Wikis and Learner Support units, designed for business, management, IT, English Language, and Research students and instructors intending to enhance their managerial or professional knowledge, understanding, skills and competence by open learning.
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Introduction to Business and Professional Communication
Rationale
Communication allows people to exchange information by one of several methods. There are auditory means, such as speaking or singing, and nonverbal, physical means, such as body language, sign language, paralanguage, touch or eye contact.
As developed below, communication happens at many levels (even for one single action), in many different ways, and for all beings, and some machines. Many or all, fields of study dedicate some attention to communication, so when speaking about communication it is very important to be sure about what kind of communication one is speaking about, mainly: what type of things are communicated, between what agents and with what kind of results.
- Purposes of Communication
- Communication as Information
- Communication media
- Language
- Mass media
- Metacommunication
- Animal communication
- Plant communication
- SOLER (Egan, 1986)
- Communication Strategies
- Communication in a broader sense
- References
- Chief Communications Officer
- Conversation
- Communications satellite
- Communication Studies
- Computer network
- Diffusion of innovations
- Ethernet
- Environmental communication
- Global telephone network also known as the Public Switched Telephone Network PSTN
- Health literacy
- History of communication
- Information theory
- Intercultural competence
- Internet
- Journalism
- Linguistics
- Mass media
- Media studies
- Nonverbal communication
- Nonviolent communication
- Sociology
Learning Outcomes
After completing the programme students should be able to improve his/her understanding and skills in:
1. Written English:
- Accurate spelling and punctuation. Range of vocabulary, correctly used
- Paragraphing
- Appropriateness of tone. Neatness.
2. Correspondence:
- Letters, memos, advertisements. Addresses, headings, salutations
- Clarity in describing any situation
- Clarity in stating requests, opinions, etc.
- Common abbreviations. Presentation
3. Principles of Communication:
- Structures within an organisation
- Purpose of communication
- Appropriate channels
- Spoken and written
- Barriers and how to overcome them
- Technical terms
- Presentation of self
4. Communications Technology:
- Computers and associated technology
- Use of satellites
- Telephones, pagers, networks
- Awareness of its effect on business
- Applications of technology
5. Graphs:
- Line graphs, histograms, pie charts
- Neatness and accuracy
- Clear labelling
- Use of colour
- Identifying
trends from data
Today's Videos
- Connect with us on http://www.youtube.com/finntrack
- Google's Playlists
Teaching and Learning Resources
Introduction
Business Communication: communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relaying between a supply chain, for example the consumer and manufacturer.
Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising, Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.
In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.
Business Communication can also refer to internal communication. A communications director will typically manage internal communication and craft messages sent to employees. It is vital that internal communications are managed properly because a poorly crafted or managed message could foster distrust or hostility from employees.[1]
Business Communication is a common topic included in the curricula of Masters of Business Administration (MBA) programs of many universities. AS well, many community colleges and universities offer degrees in Communications.
There are several methods of business communication, including:
Web-based communication - for better and improved communication, anytime anywhere ... Video conferencing which allow people in different locations to hold interactive meetings; E-mails, which provide an instantaneous medium of written communication worldwide; Reports - important in documenting the activities of any department; Presentations - very popular method of communication in all types of organizations, usually involving audiovisual material, like copies of reports, or material prepared in Microsoft PowerPoint or Adobe Flash; Telephoned meetings, which allow for long distance speech; Forum boards, which allow people to instantly post information at a centralized location; and Face-to-face meetings, which are personal and should be succeeded by a written follow-up. |
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Business communication is somewhat different and unique rather from other type of communication since the purpose of business is to get profit. Thus to make good way for profit the communicator should develop good communication skills. Everyone knows that in the present day trends the knowledge alone won't be a fruitful one to have sustainable development. By knowing the importance of communication many organisations started training their employees in betterment of Communication techniques.
Essentially due to globalisation the world has became a Global village. Thus here the importance of cross cultural communication plays a vital role. Since each and every nations has their own meaning for each and every non verbal actions.
The way we appear speaks a lot about us in business communication. A neat appearance is half done verbal communication. But developing communication is not a day work, it needs constant yearly practise. There are several way to get trained in excelling business communication such 1. by our own, 2. by practising from trainers, 3. by internet contents, 4. by books.
Communication Fundaments
- Understanding Business Communication
- Business Communication Foundations
- Structure
- People and Communication in Organisations
- Workplace Diversity
- Technological, Legal, and Ethical Considerations
Network Analysis is the analysis of networks through network theory (or more generally graph theory).
The networks may be social, transportation or virtual, such as the Internet.
Analysis includes descriptions of structure, such as small-world networks, social circles or scale-free networks, optimisation, such as Critical Path Analysis and PERT (Program Evaluation & Review Technique), and properties such as flow assignment.
Social network analysis maps relationships between individuals in social networks.
Network analysis, and its close cousin traffic analysis, has significant use in intelligence. By monitoring the communication patterns between the network nodes, its structure can be established. This can be used for uncovering insurgent networks of both hierarchical and leaderless nature. Link analysis is a subset of network analysis, exploring associations between objects. An example may be examining the addresses of suspects and victims, the telephone numbers they have dialled and financial transactions that they have partaken in during a given timeframe, and the familial relationships between these subjects as a part of police investigation. Link analysis here provides the crucial relationships and associations between very many objects of different types that are not apparent from isolated pieces of information. Computer-assisted or fully automatic computer-based link analysis is increasingly employed by banks and insurance agencies in fraud detection, by telecommunication operators in telecommunication network analysis, by medical sector in epidemiology and pharmacology, in law enforcement investigations, by search engines for relevance rating (and conversely by the spammers for spamdexing and by business owners for search engine optimization), and everywhere else where relationships between many objects have to be analysed. |
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See also
- Data mining
- Social network
- Link Analysis: An Information Science Approach (book)
- Data Mining Solutions (book)
Network Theory or diktyology is a subject within applied mathematics and physics, and coincides with graph theory. It has application in a varied range of disciplines including computer science, biology, economics, and sociology. Network theory concerns itself with the study of graphs as a representation of either symmetric relations or, more generally, of asymmetric relations between discrete objects. Typically, the graphs of concern in network theory are complex networks, examples of which include the World Wide Web, the Internet, gene regulatory networks, metabolic networks, social networks, epistemological networks, etc. See list of network theory topics for the scope of the area.
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See also
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A Social Network is a social structure made of nodes (which are generally individuals or organizations) that are tied by one or more specific types of relations, such as values, visions, idea, financial exchange, friends, kinship, dislike, trade, web links, sexual relations, disease transmission (epidemiology), or airline routes.
Social network analysis views social relationships in terms of nodes and ties. Nodes are the individual actors within the networks, and ties are the relationships between the actors. There can be many kinds of ties between the nodes. Research in a number of academic fields has shown that social networks operate on many levels, from families up to the level of nations, and play a critical role in determining the way problems are solved, organizations are run, and the degree to which individuals succeed in achieving their goals.
In its simplest form, a social network is a map of all of the relevant ties between the nodes being studied. The network can also be used to determine the social capital of individual actors. These concepts are often displayed in a social network diagram, where nodes are the points and ties are the lines.
Effective Communication Development
Lectures and Tutorials
Readings
Business Communication There are several types of business communications. The most common one, business to consumer, is any communication used to promote a product, service, or organization - with the objective of making a sale or increasing the likelihood of future sales.
Business Communication encompasses a huge body of knowledge including Marketing, Branding, Customer relations, Consumer behaviour, Advertising, Public relations, Media relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. The Business Communication message is conveyed through various channels of communication including The Internet, Print (Publications), Radio, Television, Ambient, Outdoor, and Word of mouth. OR The Sending And Receiving Of Information And Data From One Point To Another Point For The Profit Of A Business Or Organization Is Called Business Communication. See also |
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Correspondence Applications, Meetings Presentations
Tutorials
- Positive and Neutral Messages
- Goodwill Messages
- Negative Messages
- Persuasive Messages
- Persuasive Messages
- Communication Technology
- Bad-News Messages
- Meetings
- Planning the Business Presentation
- Illustrating and Delivering the Business Presentation
Readings
Knowledge Visualization aims to facilitate the creation and communication of knowledge through the use of computer and non-computer-based, complementary, graphic representation techniques. Examples of such visual formats are information graphics, sketches, diagrams, images, mind maps, interactive visualizations, dynamic visuals (animations), imaginary visualizations, story boards or even physical objects for inspection.
While information visualization concentrates on the use of computer-supported tools to explore large amount of abstract data, knowledge visualization focuses on the transfer or creation of knowledge among people. Beyond the mere transfer of facts, knowledge visualization aims to further create or transfer insights, experiences, attitudes, values, expectations, perspectives, opinions, and predictions by using various complementary visualizations. Dynamic forms of visualisation such as educational animation have the potential to enhance understandings of systems that change over time.
Knowledge Visualization has its roots in Information Design, Instructional Message Design, Pedagogy, Cognitive Psychology, Graphic Design, Visual Communication, Communication Sciences and Knowledge Management, where it is a key-issue to make knowledge visible so that it can be better identified, accessed, shared, discussed, applied, or generally be managed.
Related Research Areas
- Information graphics
- Knowledge management
- Knowledge transfer
- Concept maps
- Scientific visualization
- Morphological analysis
- Formal concept analysis
- Conceptual graphs
External links
- Third International Symposium on Knowledge and Argument visualization Research Symposium
- Visualization Summit The chair for Information Architecture organizes the first int. Visualization Summit on 3rd of July 2007
- Software for information organisation A list of software for information organisation
- InfoVis:Wiki Information Visualization Wiki
- Ray Uzwyshyn Human Knowledge Seeking and Information Visualization 2006 Samuel Lazerow Thompson ISI Memorial Lecture
Presentation is the process of presenting the content of a topic to an audience. Presentation software, such as OpenOffice.org Impress, Apple Keynote or Microsoft Power Point, is often used to generate the presentation content.
- Academic conference
- Lecture
- Persuasion technology
- Presentation program
- Knowledge visualization
- Pecha Kucha Rapid-display format for creative presentations
- Art of Speaking (A list of links related to speaking and presentation)
- Example of Evaluating Student Presentations
- RecruitIreland.com - Tips for an internal presentation
- EServer TC Library: Presentations
- Guy Kawasaki's tips on making a presentation
- A Periodic Table of Visualization Methods
- Presentation Tips for Public Speaking
- Visual Presentation Principles
- Principles of Visual Presentations
- Good visual presentation critical to first-rate Web sites
- Using Presentation Software to Enhance Language Learning
Persuasion Technology is technology that can be used for presenting or promoting a point of view. Any technology designed and deployed for those purposes can be considered a persuasion technology. Such aids are regularly used in sales, diplomacy, politics, religion, military training and management, and may potentially be used in any area of human interaction. Persuasion technology is related but not identical to "persuasive technology," which focuses on the use of computers to change attitudes and behaviours.
Generally, persuasion technology is used to augment a human face-to-face or voice interaction, particularly in a selling or other situation where the persuader or 'seller' seeks to gain an edge on the recruit or 'buyer'. In this general sense, 'sellers' can be those promoting any particular , and 'buyers' anyone they attempt to recruit. Political or religious views can be (and often are) promoted using the same general methods and technologies.
Other subjects that are not normally considered part of persuasion technology but which have some overlap or features in common with it include:
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Written Report and Applications
Tutorials
- Business Research and Report Writing
- Collecting and Analysing Data
- Interpersonal Communication and Teamwork
- Planning the Report
- The Process of Writing
- Proposals, Business Plans, and Special Reports
- Visual Aids
- Work-team Communication
- Writing the Report
- Writing with Style: Individual Elements
- Writing with Style: Overall Tone and Readability
Readings
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Research Reports are business reports produced by business research firms (and commercial and investment banks) by their financial analysts. The reports are designed to dig out the important pieces of companies operational and financial reporting to paint a picture of the future of companies to assist debt and equity investing. The "estimated" quarterly earnings numbers of publicly owned companies are spelled out in these reports to the investment community.
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Oral and Nonverbal Communication
Tutorials
Readings
Body Language is a broad term for forms of communication using body movements or gestures instead of, or in addition to, sounds, verbal language, or other forms of communication. It forms part of the category of paralanguage, which describes all forms of human communication that are not verbal language. This includes the most subtle of movements that many people are not aware of, including winking and slight movement of the eyebrows. In addition body language can also incorporate the use of facial expressions.
Paralanguage, including body language, has been extensively studied in social psychology. In common parlance and popular psychology, the term is most often applied to body language that is considered involuntary, even though the distinction between voluntary and involuntary body language is often controversial. For example, a smile may be produced either consciously or unconsciously.
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Teach
Yourself Body Language Check the availability and buy your books from our Bookshop.
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Employment Communication
Readings
Equal Opportunity is a descriptive term for an approach intended to provide a certain social environment in which people are not excluded from the activities of society, such as education, employment, or health care, on the basis of immutable traits. Equal opportunity practices include measures taken by organizations to ensure fairness in the employment process.
United Kingdom
United States
Business Tutorials
Activities
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Images: Had enough? All too much? Stressed out? Relaxed and enjoying a break? Disgusted? Pity? The messages we send out with our bodies as well as in traditional types of medium can make a difference how that message is received and interpreted. Copyright: Margarett Rutkaliska, stock.xchng and Glenn Jenkinson, stock.xchng
Recommended Texts
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Communication Skills - Preparing for Career Success
Thomas Cheesebro, Linda O'Connor, Francisco Rios Oct 2006, Paperback, 264 pages
Check the availability and buy your books from our Bookshop.
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Basic
English Review: English the Easy Way, Check the availability and buy your books from our Bookshop. |
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Service
Provision - Technologies for Next Generation Check the availability and buy your books from our Bookshop. |
Resources
- Major Business Links
- Organizations and Association Links
- News and Journal Links
- Government
Sources Links
- Model of the Communication Cycle
