Leadership and Direction

by Donald Clark

 

Contents

 

Strategies for Creative Problem Solving

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Leadership Direction

 

Managers are people who do things right, while leaders are people who do the right thing. - Warren Bennis, Ph.D. "On Becoming a Leader"

 

 

Rationale

 

 

A Business Plan is a summary of how a business owner, manager, or entrepreneur intends to organize an entrepreneurial endeavor and implement activities necessary and sufficient for the venture to succeed. It is a written explanation of the company's business model for the venture in question. Business plans are developed for ventures in both business and government

 

Business Plan Development

 

Business plans are used internally for management and planning and are also used to convince outsiders such as banks or venture capitalists to invest money into a venture.

Business plans are noted for often quickly becoming out of date. One common belief within business circles is that the actual plan may have little value, but what is more important is the process of planning, through which the manager gains a greater understanding of the business and of the options available.

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Planning

Harvey Mackay said, "A goal is just a dream with a deadline." And that goal will remain a dream unless you create and execute a plan of action to accomplish it. Every goal that gets accomplished has a plan behind of it.

Good plans start with a brainstorming session of all the people involved with the project. This allows everyone to be part of the solution and gathers the best ideas. 

 

Man waiting

 

Next, two key questions must be asked: 

What are all the ingredients necessary for its successful execution? 
What are all the possible forces or events that could hinder or destroy it? 

 

As much as possible, get all the answers to these questions. Listen carefully to the judgment of your people. Then plan the positive forces and events, and take action to prevent any obstructions that might hinder the project in any way.

A detailed plan must include the who, what, when, where, how, and why. Who will do what? Who does it involve? What are we going to do? When does it start? When does it end? Where will it take place? How will it take place? Why must we do it...what will happen if we do not do it?

Also, it must be organized. Organizing is the process of creating and maintaining the conditions for effectively executing plans. It involves systematically defining and arranging each task with respect to the achievement of the objective. It includes three major steps:

Determine all tasks.
Set up a structure to accomplish all task.
Allocate resources.

 

 

Determine all tasks

In this phase you and your people brainstorm to determine all the tasks and conditions necessary to carry out the plan. All essential information must be brought out. It is also important to consider timing - when each task must be started and completed. A helpful approach is to use "backward planning." Look at each goal and decide what must be done to reach it. In this way you plan from the moment of the project start point and work your way back to the present in order to determine what must be done. Backward planning simply means looking at the big picture first, and then planning all tasks, conditions, and details in a logical sequence to make the big picture happen. Include all the details of support, time schedule, equipment, coordination, and required checks. You and your people must think of every possible situation that will help or hinder the project. Once the process of mentally building the project has begun, the activities will come easily to mind.

Now, organize all these details into categories, such as needs, supplies, support, equipment, coordination, major tasks, etc. List all the details under the categories. Create a to-do list for each category. This list will become the checklist to ensure everything is progressing as planned.

 

 

Set up a structure to accomplish all tasks

You and your people cannot do everything at once, some things are more important than others. Others have to be accomplished before another can start. Set priorities for each checkpoint and assign someone to perform each task on the list. Develop a system for checking each other and ensuring that each task is accomplished on time.

 

Project Structure

 

Allocate resources

Plan for obtaining all the required resources and allocate them out. Not having the required resources can stop a project dead in its tracks. For this reason you must closely track and monitor costly or hard to get resources.

 

A Model of Resource Allocation

 

 

Executing

Now you are ready to execute the project. If your plans are solid, things will go smooth. If your plans are faulty, then you have a very long and hard project ahead of you! Throughout the project's execution there are three things that you must be involved in: standards, performance, and adjustments.

The standard means, "is this project being completed or accomplished as planned?" Are all the checkmarks being completed as stated in the planning process? The standard, which is set, must mean the same to you and your people.

Performance is measured by "completing the tasks and objectives correctly." While the standard relates to the project, performance relates to the people working on the project.

If performance does not meet standards, then adjustments can be made in two ways. Improve performance or lower the standards. Most of the time, improving the performance is appropriate. At times, however, the leader may face a situation where the standard is unrealistic. This is usually caused by poor estimates or resources are unavailable or late.

 

 

Problem Solving

 

Problem Solving Cycle

 

There are seven basics steps of problem solving:

Identify the problem. You cannot solve something if you do not know what the problem is. Ensure you have identified the real problem, not an effect of another problem. One method is the "five why's." You ask why five times. By the time you get to the fifth why, you have found the ultimate cause of the problem.
Gather information. Investigate the problem and uncover any other hidden effects that the problem may have caused.
Develop courses of action. Notice that courses is plural. For every problem there are usually several courses of action. Identify as many as you can. There are always at least two: fix it or don't fix it. Brainstorming with your team will generate the most courses of action.
Analyze and compare courses of action. Rank the courses of action as to their effectiveness. Some actions may fix other problems, while others may cause new problems.
Make a decision. Select the best course of action to take.
Make a plan. Use the planning tool covered in the first part of the section.
Implement the plan. Execute the plan as discussed earlier.

 

 

References

1. U.S. Army Handbook (1973). Military Leadership.

2. Butler, Gillian, Ph.D. and Hope, Tony, M.D. Managing Your Mind (1996). New York: Oxford University Press.

 

 

Resources

 

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IS Leadership Fundamentals