Online Business School is now open. Business/Management
and Research curriculum and learning contents subscriptions
are available to International Business Schools, Universities,
Management Development and Training Centres and their
Students and Staff throughout the world.
The
Academic Module is intended for those who wish
to enroll in universities and other institutions
of higher
education .
The
General Training Module is intended for those planning
to undertake non-academic training or to gain work
experience, or for immigration purposes.
IELTS
is accepted by most Australian, British, Canadian,
Irish, New Zealand and South African academic institutions,
by an increasing number of academic institutions
in the USA, and by various professional organizations.
It is also a requirement for migration to Australia
and Canada.
The
Course aims at upgrading students’ English proficiency
in workplace . It introduces students to the basic communication
knowledge they will need for writing business correspondence,
delivering business presentations and participating in business
meetings.
Business Communication is communication
used to promote a product, service, or organization; relay
information within the business; or deal with legal and similar
issues.
Business Communication is a common topic included in the
curricula of Masters of Business Administration ( MBA )
programs of many universities.
There are several methods of business communication, including:
Web-based communication
- for better and improved communication, anytime anywhere
...
e-mails ,
which provide an instantaneous medium of written communication
worldwide;
Reports -
important in documenting the activities of any department;
Presentations -
very popular method of communication in all types of organizations,
usually involving audiovisual material, like copies of
reports, or material prepared in Microsoft
PowerPoint or Adobe
Flash ;
forum boards, which allow people to instantly post information
at a centralized location; and
face
to face meetings, which are personal and should
be succeeded by a written followup.
Organizations
Founded in 1936 the Association of Business Communication
(ABC) [1] ,
originally called the Association of College Teachers of
Business Writing, is "an international organization committed
to fostering excellence in business communication scholarship, research , education ,
and practice."
The IEEE Professional Communication Society (PCS) [2] is
dedicated to understanding and promoting effective communication
in engineering, scientific, and other environments, including
business environments. PCS's academic journal, IEEE Transactions
on Professional Communication [3] ,
is one of the premier journals in professional communication.
The journal's readers are engineers,writers, information
designers, managers, and others working as scholars, educators,
and practitioners who share an interest in the effective
communication of technical and business information.
Public speaking is the process of speaking to
a group of people in a structured, deliberate manner intended
to inform, influence, or entertain the listeners. The art
and science of public speaking, especially in a North American
competitive environment, is also known as forensics .
The word "forensic" is an adjective meaning "of public debate
or argument." The word is derived from the Latin forensis ,
meaning "of the forum." The sense of the word "forensic" that
means "pertaining to legal trials" dates from the 1600s (Oxford
English Dictionary) and led to the use of the word "forensics" in
reference to legal
evidence .
In
public speaking, as in any form of communication, there
are five basic elements, often expressed as " who is
saying what to whom using what medium with
what effects ?" The purpose of public speaking can
range from simply transmitting information, to motivating
people to act, to simply telling a story .
Good orators should
be able to change the emotions of their listeners, not just
inform them. Public speaking can also be considered a discourse
community . It contains elements of a discourse
community that exist in many mediums and forms that
serve different purposes for society and business among other
areas of communication. Interpersonal
communication and public speaking have several components
that embrace such things as motivational speaking, leadership/personal
development, business, customer service, large group communication,
and mass communication. Public speaking can be a powerful
tool to use for purposes such as motivation, influence, persuasion,
informing, translation, or simply entertaining.
People
can relate to each other only through some form of communication.
The survival of an organization depends on individuals
and groups who are able to maintain among themselves effective
and continuing relationships. If we can understand organizational
communication, we will understand the organization itself.
Communication can be defined as "the transfer of
meanings between persons and groups". The purpose of communication
may range from completing a task or mission to creating and
maintaining satisfying human relationships. The word transfer
means more than the simple process of "packaging" an idea
as conceived by a sender and transporting it to the mind
of a receiver, where it is "unpackaged". It implies the creation
of meaning in the mind of a sender followed by a re-creation
of the same meaning in the mind of a receiver. If something
occurs along the way to change the sender's original meaning,
the communication has failed in its intent.
Communication may be considered a functional part of an
organizational system, and it may be considered in an interpersonal
context.
The structure of an organization is determined in part by
the network of channels or paths along which information
must flow between members or subunits.
Broadly speaking, negotiation is an interaction
of influences. Such interactions, for example, include the
process of resolving disputes, agreeing upon courses of action,
bargaining for individual or collective advantage, or crafting
outcomes to satisfy various interests. Negotiation is thus
a form of alternative
dispute resolution .
Negotiation involves three basic elements: process, behavior
and substance. The process refers to how the parties negotiate:
the context of the negotiations, the parties to the negotiations,
the tactics used by the parties, and the sequence and stages
in which all of these play out. Behavior refers to the relationships
among these parties, the communication between them and the
styles they adopt. The substance refers to what the parties
negotiate over: the agenda, the issues (positions and - more
helpfully - interests), the options, and the agreement(s)
reached at the end.
Skilled negotiators may use a variety of tactics ranging
from negotiation hypnosis, to a straight forward presentation
of demands or setting of preconditions to more deceptive
approaches such as cherry
picking . Intimidation and salami
tactics may also play a part in swaying the outcome
of negotiations.
Images:
Had enough? All too much? Stressed out? Relaxed and enjoying
a break? Disgusted? Pity? The messages we send out with
our bodies as well as in traditional types of medium can
make a difference how that message is received and interpreted.
Copyright: Margarett Rutkaliska, stock.xchng and
Glenn Jenkinson, stock.xchng
Writing began as a consequence of the burgeoning needs of
accounting. Around the 4th millennium BC, the complexity
of trade and administration outgrew the power of memory,
and writing became a more dependable method of recording
and presenting transactions in a permanent form (Robinson,
2003, p. 36)
Why
write? - a history of writing and the alphabet from
the British Library
TechTact.org -
A website for tactful technical writing
3. Listening
Active listening is
an intent to " listen for
meaning", in which the listener checks with the speaker
to see that a statement has been correctly heard and understood.
The goal of active listening is to improve mutual understanding .
Active
Listening International Online Training Program
On Intractable Conflict: Conflict Research Consortium,
University of Colorado, USA
Empathic
listening skills How to listen so others will
feel heard, or listening first aid (University of California).
Download a one hour seminar on empathic listening and
attending skills.
A detail from Madonna des Kanonikus Georg van
der Paele by Jan
van Eyck .
It
is a means of language
acquisition , of communication, and of sharing information and
ideas. Effective readers use decoding skills (to
translate printed text into the sounds of language),
use morpheme , semantics , syntax and
context cues to identify the meaning of unknown
words, activate prior knowledge ( schemata
theory ), use comprehension ,
and demonstrate fluency during
reading.
Other
types of reading may not be text-based, such as
music notation or pictograms. By analogy, in computer
science , reading is acquiring of data from
some sort of computer storage.
Although
reading print text is now an important way for
the general population to access information, this
has not always been the case. With some
exceptions , only a small percentage of the
population in many countries were considered literate before
the Industrial
Revolution .
1.
Must attend the test of each unit ( 45-minutes test in the
last lesson in each unit )
2. Must pass the final examination ( passing mark : 50% )
3. Must have over 70% attendance in the whole diploma course
4. Pass or attain the minimum benchmark of the TEST
To
view the tutorial slide shows on-line, click on the
title or image. To save a copy of the sides how to your
computer, right click (hold down mouse with Macs) on
the icon and select "save target as" (IE) or "save
link .." (Netscape). You can then view the slide
show from your computer.
Viewing
slide shows within browses requires a PowerPoint plug-in
(or the PowerPoint program) to be installed on your
computer. If you do not have PowerPoint installed on
your computer, click on the above icon to download a free
copy of the PowerPoint Viewer (Windows).
Some
material in this resource are shown in a .pdf, animated, video,
or compressed format. To view or save these files to your
computer you should download and install the appropriate programs
here:
To
view the tutorial slide shows on-line, click on the
title or image. To save a copy of the sides how to your
computer, right click (hold down mouse with Macs) on
the icon and select "save target as" (IE) or "save
link .." (Netscape). You can then view the slide
show from your computer.
