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Teaching Business and Professional Communication

 

Business and Professional Communication

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Online Business School is now open for online and in-class Teaching and Learning, Business/ Management and Research Curriculum and Learning Contents Subscriptions, available to International Business Schools, Universities, Management Development and Training Centres and their Students and Staff throughout the world.

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Business and Professional Communication,Staff Development

Rationale

Learning Outcomes

Teaching and Learning Resources

Teaching and Research Skills

Related Workshops

Case Studies

Learner Support

Recommended Texts

Resources

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Rationale

Communication allows people to exchange information by one of several methods. There are auditory means, such as speaking or singing, and nonverbal, physical means, such as body language, sign language, paralanguage, touch or eye contact.

As developed below, communication happens at many levels (even for one single action), in many different ways, and for all beings, and some machines. Many or all, fields of study dedicate some attention to communication, so when speaking about communication it is very important to be sure about what kind of communication one is speaking about, mainly: what type of things are communicated, between what agents and with what kind of results.

Communication Effectiveness

 

Learning Outcomes

After completing the programme students should be able to improve his/her understanding and skills in:

1. Written English:

  • Accurate spelling and punctuation. Range of vocabulary, correctly used
  • Paragraphing
  • Appropriateness of tone. Neatness


2. Correspondence:

  • Letters, memos, advertisements. Addresses, headings, salutations
  • Clarity in describing any situation
  • Clarity in stating requests, opinions, etc.
  • Common abbreviations. Presentation


3. Principles of Communication:

  • Structures within an organisation
  • Purpose of communication
  • Appropriate channels
  • Spoken and written
  • Barriers and how to overcome them
  • Technical terms
  • Presentation of self


4. Communications Technology:

  • Computers and associated technology
  • Use of satellites
  • Telephones, pagers, networks
  • Awareness of its effect on business
  • Applications of technology


5. Graphs:

  • Line graphs, histograms, pie charts
  • Neatness and accuracy
  • Clear labeling
  • Use of colour
  • Identifying trends from data

 

Today's Videos

 

Teaching and Learning Resources

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Tutorials Assignments Recommended Texts Readings Learner Support Discussion Forums Related Workshops Case Studies Resources Staff Development

Introduction

Tutorials

Readings

Business Communication

Larger Map

 

COMMUNICATION FUNDAMENTALS

Tutorials

Readings

 

Network Analysis is the analysis of networks through network theory (or more generally graph theory).

The networks may be social, transportation or virtual, such as the Internet.

Analysis includes descriptions of structure, such as small-world networks, social circles or scale-free networks, optimisation, such as Critical Path Analysis and PERT (Program Evaluation & Review Technique), and properties such as flow assignment.

Social network analysis maps relationships between individuals in social networks.

Network analysis, and its close cousin traffic analysis, has significant use in intelligence. By monitoring the communication patterns between the network nodes, its structure can be established. This can be used for uncovering insurgent networks of both hierarchical and leaderless nature.

Link analysis is a subset of network analysis, exploring associations between objects. An example may be examining the addresses of suspects and victims, the telephone numbers they have dialled and financial transactions that they have partaken in during a given timeframe, and the familial relationships between these subjects as a part of police investigation. Link analysis here provides the crucial relationships and associations between very many objects of different types that are not apparent from isolated pieces of information. Computer-assisted or fully automatic computer-based link analysis is increasingly employed by banks and insurance agencies in fraud detection, by telecommunication operators in telecommunication network analysis, by medical sector in epidemiology and pharmacology, in law enforcement investigations, by search engines for relevance rating (and conversely by the spammers for spamdexing and by business owners for search engine optimization), and everywhere else where relationships between many objects have to be analysed.

Social Network Analysis

See also

 

Network Theory or diktyology is a subject within applied mathematics and physics, and coincides with graph theory. It has application in a varied range of disciplines including computer science, biology, economics, and sociology. Network theory concerns itself with the study of graphs as a representation of either symmetric relations or, more generally, of asymmetric relations between discrete objects. Typically, the graphs of concern in network theory are complex networks, examples of which include the World Wide Web, the Internet, gene regulatory networks, metabolic networks, social networks, epistemological networks, etc. See list of network theory topics for the scope of the area.

Network Theory and Analysis

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A Social Network is a social structure made of nodes (which are generally individuals or organizations) that are tied by one or more specific types of relations, such as values, visions, idea, financial exchange, friends, kinship, dislike, trade, web links, sexual relations, disease transmission (epidemiology), or airline routes.

A Social Network Caught in the Web

Social network analysis views social relationships in terms of nodes and ties. Nodes are the individual actors within the networks, and ties are the relationships between the actors. There can be many kinds of ties between the nodes. Research in a number of academic fields has shown that social networks operate on many levels, from families up to the level of nations, and play a critical role in determining the way problems are solved, organizations are run, and the degree to which individuals succeed in achieving their goals.

In its simplest form, a social network is a map of all of the relevant ties between the nodes being studied. The network can also be used to determine the social capital of individual actors. These concepts are often displayed in a social network diagram, where nodes are the points and ties are the lines.

Network Learning

 

EFFECTIVE COMMUNICATION DEVELOPMENT

Lectures and Tutorials

Readings

Business Communication There are several types of business communications. The most common one, business to consumer, is any communication used to promote a product, service, or organization - with the objective of making a sale or increasing the likelihood of future sales.

Business Communication encompasses a huge body of knowledge including Marketing, Branding, Customer relations, Consumer behaviour, Advertising, Public relations, Media relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management.

The Business Communication message is conveyed through various channels of communication including The Internet, Print (Publications), Radio, Television, Ambient, Outdoor, and Word of mouth.

OR The Sending And Receiving Of Information And Data From One Point To Another Point For The Profit Of A Business Or Organization Is Called Business Communication.

See also

English for Business Communications

Trusted e-Business Solution

 

CORRESPONDENCE APPLICATIONS, MEETINGS, PRESENTATIONS

Tutorials

 

Readings

 

Knowledge Visualization aims to facilitate the creation and communication of knowledge through the use of computer and non-computer-based, complementary, graphic representation techniques. Examples of such visual formats are information graphics, sketches, diagrams, images, mind maps, interactive visualizations, dynamic visuals (animations), imaginary visualizations, story boards or even physical objects for inspection.

What is Knowledge Management?

While information visualization concentrates on the use of computer-supported tools to explore large amount of abstract data, knowledge visualization focuses on the transfer or creation of knowledge among people. Beyond the mere transfer of facts, knowledge visualization aims to further create or transfer insights, experiences, attitudes, values, expectations, perspectives, opinions, and predictions by using various complementary visualizations. Dynamic forms of visualisation such as educational animation have the potential to enhance understandings of systems that change over time.

Knowledge Visualization has its roots in Information Design, Instructional Message Design, Pedagogy, Cognitive Psychology, Graphic Design, Visual Communication, Communication Sciences and Knowledge Management, where it is a key-issue to make knowledge visible so that it can be better identified, accessed, shared, discussed, applied, or generally be managed.

Knowledge Visualization

Related Research Areas

External links

 

Presentation is the process of presenting the content of a topic to an audience. Presentation software, such as OpenOffice.org Impress, Apple Keynote or Microsoft Power Point, is often used to generate the presentation content.

One Computer Classroom Resources on the Internet

 

Persuasion Technology is technology that can be used for presenting or promoting a point of view. Any technology designed and deployed for those purposes can be considered a persuasion technology. Such aids are regularly used in sales, diplomacy, politics, religion, military training and management, and may potentially be used in any area of human interaction. Persuasion technology is related but not identical to "persuasive technology," which focuses on the use of computers to change attitudes and behaviours.

Generally, persuasion technology is used to augment a human face-to-face or voice interaction, particularly in a selling or other situation where the persuader or 'seller' seeks to gain an edge on the recruit or 'buyer'. In this general sense, 'sellers' can be those promoting any particular , and 'buyers' anyone they attempt to recruit. Political or religious views can be (and often are) promoted using the same general methods and technologies.

Captology

 

WRITTEN REPORT AND APPLICATIONS

Tutorials

Readings

 

 

Turn Information into Intelligence

 

Research Reports are business reports produced by business research firms (and commercial and investment banks) by their financial analysts. The reports are designed to dig out the important pieces of companies operational and financial reporting to paint a picture of the future of companies to assist debt and equity investing. The "estimated" quarterly earnings numbers of publicly owned companies are spelled out in these reports to the investment community.

 

Useful Resources

 

ORAL AND NONVERBAL COMMUNICATION

Tutorials

Readings

 

Body Language is a broad term for forms of communication using body movements or gestures instead of, or in addition to, sounds, verbal language, or other forms of communication. It forms part of the category of paralanguage, which describes all forms of human communication that are not verbal language. This includes the most subtle of movements that many people are not aware of, including winking and slight movement of the eyebrows. In addition body language can also incorporate the use of facial expressions.

Paralanguage, including body language, has been extensively studied in social psychology. In common parlance and popular psychology, the term is most often applied to body language that is considered involuntary, even though the distinction between voluntary and involuntary body language is often controversial. For example, a smile may be produced either consciously or unconsciously.

G8 summit body language

 

 

Teach Yourself Body Language

Teach Yourself Body Language
By Wainwright, Gordon

 

Body Language

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EMPLOYMENT COMMUNICATION

Readings

Equal Opportunity is a descriptive term for an approach intended to provide a certain social environment in which people are not excluded from the activities of society, such as education, employment, or health care, on the basis of immutable traits. Equal opportunity practices include measures taken by organizations to ensure fairness in the employment process.

Equal opportunities - Sweden paves the way

Welcome to X-Border Connexions from Manpower

BUSINESS TUTORIALS

 

Activities

Woman 2 Woman 1

Images: Had enough? All too much? Stressed out? Relaxed and enjoying a break? Disgusted? Pity? The messages we send out with our bodies as well as in traditional types of medium can make a difference how that message is received and interpreted. Copyright: Margarett Rutkaliska, stock.xchng and Glenn Jenkinson, stock.xchng

 

Recommended Texts

Communication Skills - Preparing for Career Success

Communication Skills - Preparing for Career Success


3rd Edition

Thomas Cheesebro, Linda O'Connor, Francisco Rios

Oct 2006, Paperback, 264 pages 
ISBN13: 9780132327961
ISBN10: 0132327961

 

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Basic English Review: English the Easy Way

Basic English Review: English the Easy Way,
8e
Schachter, Norman
Los Angeles Unified School District
Schneiter, Karen
San Diego Mesa College

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Service Provision - Technologies for Next Generation

Service Provision - Technologies for Next Generation
Communications Systems

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Resources

 

 

 

Communication Systems

A Handbook For Teachers With Limited English Proficient Students

 

Utilities

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Some material in this resource are shown in a .pdf, animated, video, or compressed format. To view or save these files to your computer you should download and install the appropriate programs here:

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PowerPoint

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