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The Managerial Decision-Making Process

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Decision Making is the cognitive process leading to the selection of a course of action among alternatives. Every decision making process produces a final choice. It can be an action or an opinion. It begins when we need to do something but we do not know what. Therefore, decision making is a reasoning process which can be rational or irrational, and can be based on explicit assumptions or tacit assumptions.

Common examples include shopping, deciding what to eat, when to sleep, and deciding whom or what to vote for in an election or referendum.

Decision making is said to be a psychological construct. This means that although we can never "see" a decision, we can infer from observable behaviour that a decision has been made. Therefore, we conclude that a psychological event that we call "decision making" has occurred. It is a construction that imputes commitment to action. That is, based on observable actions, we assume that people have made a commitment to affect the action.

Structured rational decision making is an important part of all science-based professions, where specialists apply their knowledge in a given area to making informed decisions. For example, medical decision making often involves making a diagnosis and selecting an appropriate treatment. Some research using naturalistic methods shows, however, that in situations with higher time pressure, higher stakes, or increased ambiguities, experts use intuitive decision making rather than structured approaches, following a recognition primed decision approach to fit a set of indicators into the expert's experience and immediately arrive at a satisfactory course of action without weighing alternatives.

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Due to the large number of considerations involved in many decisions, computer-based decision support systems have been developed to assist decision makers in considering the implications of various courses of thinking. They can help reduce the risk of human errors.

 

 

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In operations research, specifically in decision analysis, a decision tree is a decision support tool that uses a graph or model of decisions and their possible consequences, including chance event outcomes, resource costs, and utility. A decision tree is used to identify the strategy most likely to reach a goal. Another use of trees is as a descriptive means for calculating conditional probabilities.

Decision Trees

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In data mining and machine learning, a Decision Tree is a predictive model; that is, a mapping from observations about an item to conclusions about its target value. More descriptive names for such tree models are classification tree (discrete outcome) or regression tree (continuous outcome). In these tree structures, leaves represent classifications and branches represent conjunctions of features that lead to those classifications [1]. The machine learning technique for inducing a decision tree from data is called decision tree learning, or (colloquially) decision trees.

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Managerial Decisions

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Furnham Park Rugby Club

Image: Furnham Park Rugby Club have some difficult decisions to make both
on and off the pitch. Copyright: Ibon san Martin

 

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Qualitative and Quantitative Factors in Decision Making

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The Critical Path Method, abbreviated CPM, or critical path analysis, is a mathematically based algorithm for scheduling a set of project activities. It is a very important tool for effective project management.

It was developed in the 1950s in a joint venture between DuPont Corporation and Remington Rand Corporation for managing plant maintenance projects. Today, it is commonly used with all forms of projects, including construction, software development, research projects, product development, engineering, and plant maintenance, among others. Any project with interdependent activities can apply this method of scheduling.

Critical Path Analysis

The essential technique for using CPM is to construct a model of the project that includes the following:

  1. A list of all activities required to complete the project (also known as Work breakdown structure),
  2. The time (duration) that each activity will take to completion, and
  3. The dependencies between the activities.

Using these values, CPM calculates the starting and ending times for each activity, determines which activities are critical to the completion of a project (called the critical path), and reveals those activities with "float time" (are less critical). In project management, a critical path is the sequence of project network activities with the longest overall duration, determining the shortest time possible to complete the project. Any delay of an activity on the critical path directly impacts the planned project completion date (i.e. there is no float on the critical path). A project can have several, parallel near critical paths. An additional parallel path through the network with the total durations shorter than the critical path is called a sub-critical or non-critical path.

These results allow managers to prioritize activities for the effective management of project completion. Originally, the critical path method considered only logical dependencies between terminal elements. Since then, it has been expanded to allow for the inclusion of resources related to each activity. This capability allows for the exploration of a related concept called the critical chain, which determines the project duration from both time and resource dependencies.

Since project schedules change on a regular basis, CPM allows continuous monitoring of the schedule, allows the project manager to track the critical activities, and ensures that non-critical activities do not interfere with the critical ones. In addition, the method can easily incorporate the concepts of stochastic predictions, using the Program Evaluation and Review Technique (PERT) and event chain methodology.

Currently, there are several software solutions available in industry that use the CPM method of scheduling, see list of project management software. However, the method was developed and used (for decades) without the aid of computers (with pencil and paper).

There are drawbacks of this technique, as estimations are used to calculate times: if one mistake is made, the whole analysis could be flawed, causing major upset in the organisation of a project

Modeling and Simulation of Multi-faceted Decision-Making

 

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Telephone

 

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Decision-making process

 

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Decision-making Process

"Customer" Decision Making

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Leadership Decision Making

Model of Decision Making

 

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(Eclectic) decision making models

 

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Decision Making in Individualistic and Collectivistic Cultures

The Landscape of Decision-Making in Human Resources

Expertise in Credit Granting - Studies on Judgment and Decision-Making Behavio

Expertise in Credit Granting - Studies on Judgment and Decision-Making Behavior.
Patric Andersson.

(2001, Area: Economic Psychology)

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Organisations included in the political domain

Critical Outcomes Analysis

 

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Hostage

The Cuban Missile Crisis

 

Recommended Texts

The Managerial Decision-Making Process

The Managerial Decision-Making Process
Fifth Edition
E. Frank Harrison, San Francisco State University

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Managerial Accounting: A Focus on Decision Making

Managerial Accounting: A Focus on Decision Making, 2e
by Jackson and Sawyers

Managerial Accounting: A Focus on Decision Making

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Accounting Information and Managerial Decisions

Role of Accounting

 

Part I. The Costing of Products and Services

 

Part II. The Nature of Costs in Decision Making

 

Part III. Planning, Performance Evaluation, and Control

 

Part IV. The Impact of Management Decisions

 

Part V. Other Topics

 

Negotiation, Decision Making and Conflict Management

Negotiation, Decision Making and Conflict Management

Volume I - Table of Contents

Volume II - Table of Contents

Volume III - Table of Contents

 

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